Shipping policy

At RK Jewellery, we are committed to delivering your order safely, securely, and on time. Every piece is carefully inspected and beautifully packaged before it leaves our studio.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing times may be slightly longer during promotional periods or peak seasons.
  • You will receive an order confirmation email once your purchase has been successfully placed.

Shipping Within Australia

Standard Shipping: 3–7 Business Days

Express Shipping: 1–3 Business Days (where available)

Delivery times are estimates and may vary depending on your location and courier services.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your parcel throughout its journey.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method. We may also offer free shipping on eligible orders during special promotions.

Delivery Information

Please ensure that your shipping address is accurate before placing your order. RK Jewellery is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays may occasionally occur due to weather conditions, public holidays, or unforeseen circumstances. If your parcel is significantly delayed or appears lost, please contact our customer support team and we'll be happy to assist.

Damaged Orders

If your package arrives damaged, please notify us within 48 hours of delivery. Include clear photographs of both the packaging and the product so we can investigate and provide a suitable resolution.

Need Assistance?

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: info@rkjewellery.com
Phone: +61 XXX XXX XXX

Thank you for choosing RK Jewellery. We appreciate your trust and look forward to delivering timeless jewellery you'll cherish for years to come.