frequently asked questions
What types of jewellery do you offer?
We offer a premium collection of necklaces, earrings, rings, bracelets, bangles, pendants, bridal jewellery, and timeless statement pieces designed for every occasion.
Do you ship across Australia?
Yes! We offer secure and reliable shipping throughout Australia. Delivery times vary depending on your location, and tracking details will be provided once your order is dispatched.
Is your jewellery made from genuine materials?
Absolutely. We are committed to offering high-quality jewellery crafted with carefully selected materials and exceptional craftsmanship to ensure lasting beauty.
How do I care for my jewellery?
To maintain its shine, store your jewellery in a dry place, avoid contact with water, perfumes, and harsh chemicals, and gently clean it with a soft polishing cloth.
Can I return or exchange my order?
Yes. We accept returns and exchanges within our return policy period, provided the item is unused, in its original condition, and includes the original packaging.
Is my payment information secure?
Yes. We use secure payment gateways and industry-standard encryption to ensure your personal and payment information remains safe and protected.
How can I contact RK Jewellery?
You can reach us via our Contact Us page, email, or phone during business hours. Our friendly customer support team is always happy to assist you.
Do you offer gift packaging?
Yes! We provide elegant gift packaging, making every purchase perfect for birthdays, anniversaries, weddings, and other special occasions.